Hi hi! The Sweet and Spicy team here!
We’ve noticed quite a number of orders that are paid through paypal, getting charged, but the order gets cancelled. We’ve been in contact with Support for the past few days to help us but it’s taking longer than expected as time zones are different 🙁
However, I’ve been keeping an eye out on all the incoming orders and have been manually processing the ones that encounter this error. It is guaranteed that you will be receiving the product you paid for.
I want to apologize for all the inconveniences this has brought on but just know we’re working on making the process smoothly again as quickly as possible!